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Frequently Asked Questions

Can Salt Water Enter my Drinking Water?

No. Salt's sole purpose in your water softener is to regenerate the resin beads that actually take the hardness out of your water.  This exchange does not make your water taste salty or significantly increase your sodium intake. 

The more often you regenerate, the more often you'll need to add salt. A good general rule of thumb is to check your softener once a month. To maintain consistently soft water, keep your salt level at least half-full at all times, but do not overfill.

The salt in my softener has formed one large mass. What should I do?

This condition, known as "bridging" or "mushing" will require manual break up of the salt mass to facilitate brine flow. A handy person can probably accomplish this task, but alternatively, a service call may be arranged through a water conditioning dealer.

What is bridging?

Bridging is a condition that sometimes occurs in the brine tank when salt sticks together forming a "bridge" that prohibits it from coming into contact with the water in the tank. You can eliminate bridging by using a 100% water soluble pellet product in your brine tank.

What is mushing and why should I avoid it?

Occasionally, if you use salt pellets or cube-style salt which are too loosely compacted, they may revert to tiny crystals of evaporated sale- siimilar to table salt.  These crystals may bond, creating a thick mass in your brine tank.  This mushing may interrupt brine production - the key element for refreshing the resin beads in your softener.  Without brine, your softener can't produce soft water.

When filling the water softener tank, where should the water level be?

The water level should be set according to your owners manual or at your water conditioning technician's recommendation.  The salt level should be maintained a minimum of 3 to 4 inches above the water level, unless otherwise directed. 

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